Case Study

CitizenM Hotel (Tower Hill)

Case Study:

Citizen M Hotel (Tower Hill)

Complete Hotel Solution

The Issue

Dutch hotel chain, CitizenM, opened their newest hotel in Tower Hill in 2016. It has 370 characterful rooms, state-of-the-art meeting rooms and a cloudM bar that boasts stunning views over the Tower of London, Tower Bridge and, in the distance, Canary Wharf.

Swegon provided the heating and cooling for the entire hotel, utilising our specially tailored Hotel solution package, wherever possible, for the bedrooms and meeting rooms. Throughout the build our project team worked closely with the designers and contractors to ensure the optimal system solution was achieved for the hotel’s indoor climate.

The Solution

Equipment fitted included our flagship GOLD air handling units, which were placed on the rooftop to supply and extract air around the hotel. Teal W chillers with remote condensers were installed to provide the chilled water. In each of the bedrooms we fitted our Swegon Paragon Hotel Solution, with controls designed specifically to work with the CitizenM guest control interface. In the meeting rooms and breakout areas we installed Pacific chilled beams, Parasol comfort modules and conductor control systems. Due to the nature of the ground floor front of house area an all air system was utilised to ensure this area remains temperate and fresh.


The build certainly had its challenges and was particularly tricky due to the location of the hotel and ground works taking much longer than expected. The latter of which was down to the hotel being built directly above the Tower Hill Underground Station, which produced unforeseen complications. Due to these hold ups the commissioning phase was undertaken whilst install works were still ongoing. Despite this the hotel opened on time, with minor retrospective works completed with minimal disruption to hotel and guests.

For more information or a quotation, please contact us: